We Keep You Connected 24/7/365
As COVID-19 continues to evolve, businesses and medical facilities are facing unprecedented challenges. Remote work is the new normal for many of us. Our telephone agents will keep you connected to your customers from anywhere. We are also equipped to handle any emergency call needs.
As you adopt work-from-home policies, we are here to ensure that your call traffic is handled properly. Our goal is to make sure that all emergency calls reach the appropriate person(s) and non-urgent calls get filtered out.
How It Works
First, we’ll work with you to create a front-end greeting to inform your callers that your office is working remotely and that urgent calls may be routed to an emergency dispatcher.
An Example Is:
“Thank you for calling ABC Company. Due to safety concerns related to COVID-19, the physical location of our office is closed, with our staff working remotely. If your call is urgent, please press 1 to reach our emergency dispatch team.”