The weather is starting to cool off (in some places), the smell of pumpkin spice is in the air, and spooky decorations are already going up around the neighborhood. That’s right, the holidays are fast approaching! Businesses are bracing themselves for the annual surge in customer activity around the holidays. From increased inquiries to higher…
In the ever-changing world of healthcare, nurse triage telephone agents stand at the forefront of modern medicine, playing a pivotal role in ensuring efficient, effective, and empathetic patient care. Their contributions have become increasingly indispensable as healthcare systems adapt to the complexities of a rapidly evolving medical landscape. These professionals not only bridge the gap…
The Annual Event with the Lubbock Salvation Army Feeds an Estimated 150 People Because of the unique nature of TAS United’s 24/7/365 model, the busiest days for the business are holidays. It requires extra help to meet the demand of our call traffic. Our employees are dedicated to the job and are incentivized to work…
Deciding which call center is the best fit for your business can be a daunting task. You likely started by seeking the most affordable solution and quickly realized there’s much more to it than that. In this industry, you get what you pay for. Knowing what matters most to you in a call center provider…
Home Health is one of the most unique industries in medicine. Physical therapists, speech therapists, and nurses are constantly out of the office and in the field, visiting the homes of patients throughout the day, and on-call during the evenings. With so many employees coming and going, seamless communication is paramount. This is where the…
Outsourcing can be a scary endeavor for a business owner. But sometimes, to fit all company expenses into your budget, it’s necessary to offload some responsibilities to others. Utilizing an answering service can be a lifesaver for businesses looking to trim costs without sacrificing customer service quality. The biggest impact, by far, will be to…
In the world of pediatric medicine, the need for round-the-clock support is paramount. Children’s health can be unpredictable, and emergencies often arise outside of regular office hours. In these critical moments, having access to timely medical assistance can make all the difference in ensuring the well-being of young patients. This is where a dedicated call…
Exploring the diverse billing methods of call center services So, you’ve made the decision to partner with an answering service. You will now enjoy time away from managing your business to spend with your family and get a little sleep in the evenings and weekends. But when the bill comes, how will you be charged…
In the field of cardiology, emergencies can strike at any moment, often demanding immediate attention and expertise. In such critical situations, the support of a 24-hour, HITRUST certified call center becomes not just beneficial, but essential. Let’s delve into how these round-the-clock support systems play a vital role in assisting cardiologists and ultimately benefitting patients.…
How an answering service is able to deliver a message to the client as quickly as possible. Taking and delivering a message is at the core of the call center’s responsibility. It’s 101; the most basic function of an answering service. And though there have been many advancements in what a call center is capable…
