In the Office or at Home: This is How an Answering Service Benefits Home Health and Hospice Companies

Home Health is one of the most unique industries in medicine. Physical therapists, speech therapists, and nurses are constantly out of the office and in the field, visiting the homes of patients throughout the day, and on-call during the evenings. With so many employees coming and going, seamless communication is paramount. This is where the…

Dialing for Dollars: How Partnering with an Answering Service Can Increase Your Bottom Line

Outsourcing can be a scary endeavor for a business owner. But sometimes, to fit all company expenses into your budget, it’s necessary to offload some responsibilities to others. Utilizing an answering service can be a lifesaver for businesses looking to trim costs without sacrificing customer service quality. The biggest impact, by far, will be to…

Supporting Pediatric Physicians is a 24/7/365 Job for Medical Call Centers

In the world of pediatric medicine, the need for round-the-clock support is paramount. Children’s health can be unpredictable, and emergencies often arise outside of regular office hours. In these critical moments, having access to timely medical assistance can make all the difference in ensuring the well-being of young patients. This is where a dedicated call…

The Lifeline Beyond Office Hours: How a 24-Hour Medical Call Center Supports Cardiology

In the field of cardiology, emergencies can strike at any moment, often demanding immediate attention and expertise. In such critical situations, the support of a 24-hour, HITRUST certified call center becomes not just beneficial, but essential. Let’s delve into how these round-the-clock support systems play a vital role in assisting cardiologists and ultimately benefitting patients.…

Why Orthopedic Doctors Need 24-Hour Coverage (And How Partnering with a Medical Answering Service Will Help)

Overall, 24-hour coverage for orthopedic doctors is essential to ensure timely access to care for acute injuries, postoperative management, urgent consultations, and management of chronic conditions, ultimately improving patient outcomes and satisfaction. Partnering with an answering service can help orthopedic practices improve patient satisfaction, accessibility, and efficiency while maintaining a professional image and reducing the…

Surviving the Storm – Connections Magazine

Texas-Based Call Center Reflects on the Trials and Tribulations of Hurricane Harvey. By Kevin Ryan, The first question often asked when a serious storm approaches is, “Are we prepared?” Over the years, we’ve educated ourselves on disaster preparedness. We’ve faced natural disasters before and worked through them successfully. We took this experience and built out…