Read some of the most commonly asked questions about our call answering services provided by TAS United.
Signing up for service is simple! One of our account representatives will send you a service agreement, which will need to be signed and returned. Once we have the signed agreement back, we will schedule a “welcome call” to introduce you to our client relationship team. During this call, we will collect a few items of information so we can build your account to your needs. Following this call, we can have most new accounts completed and ready for service in 3 business days.
TAS United is a time-based service. This means that your bill is determined by the volume and length of the calls we manage for you over the course of a 28-day billing cycle. We offer a variety of plans that we can customize for you depending on the estimated call volume. Overage charges apply if you exceed your minutes. It’s very similar to an old cell phone plan in this regard. Request a Free Quote
No. The majority of our clients operate on a month-to-month agreement. We do offer annual agreements if requested. A simple 30-day notice is required if you would like to cancel service.
Not at all. We keep an eye on your usage, especially for our new customers. If we discover that you are going over your minutes, we can adjust your plan up or down to better fit your call demands. Many of our seasonal clients adjust their plans by increasing their minutes during high traffic months and decreasing their minutes during their slow season.
An average call lasts between 1-2 minutes. Depending on your type of business, calls may require a longer amount of time on the phone. If you have a general idea of how long your calls last and how many calls you normally receive, you can typically multiply that number by 2 minutes to get a feel for which plan is right for you. Our sales executives have extensive experience with all business types and can provide you with an approximate cost. Contact our sales team today.
No. And, please be aware that many companies in this industry do just that. So, a 3 second call will count as a full minute on your billing. We do NOT do this! We believe the fairest process is to bill in 6-second increments. A 27 second call would count as a 30 second call on your billing. You can monitor your billing information at any time, 24/7, via our online client portal.
Yes, we are available round-the-clock – 24/7/365.
Our billing cycle is 28 days.
Only if you want them to know. Most of our clients request that we represent ourselves as their business. We have many clients who ask us to identify ourselves as their company’s answering service, call center, help desk, or support center. All of your company’s information will populate on our agent’s screen when a call comes in. They will answer the call with your company name and follow a script to dispatch the call to your specifications. We are your virtual receptionist, and the caller never has to know that we are a third party. As far as they will know, we are sitting in your office.
Message delivery is customized to meet your needs. We can deliver messages via text, email, or phone call. We can even patch the call through to you at a minimal fee. This means that we are actually connecting the caller directly to you while they are still on the line. You also will receive a daily report via email each morning, which breaks down the calls we processed for you during the past 24 hours. And, you will always have access to your messages via our online client portal, which you can visit 24/7.
If a solicitor gets through to one of our agents, our agents are specifically trained to get off the phone as quickly as possible. Since solicitation calls can occur until 9 p.m., we encourage our customers to place a front-end greeting on their account to screen them out. There is no charge for this feature, and it reduces your cost of service. The brief, automated message announces your company name and asks the caller to please hold for an operator. This process will certainly eliminate any wrong numbers or robocalls and will cut out many solicitor calls as well.
Yes. There is a one-time $95 set-up charge on your initial payment for our IT department to program your account information into our database. This is a one-time charge and will not show up on your bill again.
There are other additional services you can add to your account. The costs are as follows:
-Toll Free Numbers: $10 per number, per billing cycle
-Toll Free Usage: $0.05 per minute
-Call Patching: $1.00 per patch
-Custom Reports: $35 per billing cycle
-MiSecure Messaging App Usage: $13 per user, per billing cycle
-On-Call Input (If you choose to have TAS United load your on-call schedule rather than using our web portal): $95 per schedule
-Fax Message Delivery: $35 per billing cycle
We pride ourselves on being very transparent with our fees. There are never any hidden costs associated with our service.
Our systems are certified annually by third-party auditors. This is done to assure that we are following the latest security measures to protect the transfer of sensitive information such as credit card numbers and patient health information.
We have also started the process of becoming HITRUST certified and should have this audit completed in early 2022. Once completed, TAS United will be the only HITRUST certified call center in the United States.
What is HITRUST? While HIPAA is an act that details standards for compliance, HITRUST is an organization that helps achieve those standards. The difference is that HIPAA is simply a set of regulations while HITRUST holds companies like TAS United to those regulations. This will assure that your practice is protected from liability associated with data breaches with your call center partner. Simply put…TAS United is the most secure provider in the industry.
“I have been a customer of TAS United since 1989 and have been very satisfied with the service. The operators have helped many of my patients who were in mental health crisis over the years and their kindness and professionalism are much appreciated.”
“My experience using TAS United is very positive. Since TAS United is highly professional, responsive and client oriented. They provide a great service! I highly recommend TAS United as your business partner.”
“Partnering with TAS United not only helped save us money by outsourcing our call traffic, but enhanced our first impression with our customers. Beyond the ongoing and future savings, TAS United has allowed us to capitalize on more opportunities for new business. We have been able to eliminate significant time spent on the phones, and…
“As a long-term client, Beck and Company continues to use TAS United because they are very responsive to our needs. They help us manage our interactions with clients during non-standard business hours; including if there is an emergency situation for one location or region wide.“
“TAS United has been a life saver and an asset overall to our patient care. We have used TAS United as our after-hours service for more than a decade. As our organization has grown from a local community clinic to a multi-site FQHC, they have grown with us, ensuring that our patients are always taken care…
“TAS United does an excellent job in communicating with our practice (in detail) in order for us to be able to return optimal service to our patients. When our physicians are on-call, we need a team to be able to get the job done! TAS United has come through for us by providing excellent customer service on…
Live answering, Message taking and delivery. Professional 24/7 support. Everything you need to stay connected to your customers and grow your business.
No more holds, busy signals, or missed calls! We answer your calls 24/7, 365 days per year. We are an extension of your business.
We handle your customers calls to schedule, reschedule, or cancel appointments. Plus, we’ll give them a reminder call before every appointment.
Using state-of-the-art technology, TAS United is HIPAA & PCI certified with annual 3rd-party audits.