Frequently Asked Questions

TAS United is a time-based service. This means that your bill is determined by the volume and length of the calls we manage for you over the course of a 28-day billing cycle. We offer a variety of plans that we can customize for you depending on the estimated call volume. Overage charges apply if you exceed your minutes. It’s very similar to an old cell phone plan in this regard. Request a Free Quote

No. The majority of our clients operate on a month-to-month agreement. We do offer annual agreements if requested. A simple 30-day notice is required if you would like to cancel service.

Not at all. We keep an eye on your usage, especially for our new customers. If we discover that you are going over your minutes, we can adjust your plan up or down to better fit your call demands. Many of our seasonal clients adjust their plans by increasing their minutes during high traffic months and decreasing their minutes during their slow season.

An average call lasts between 1-2 minutes. Depending on your type of business, calls may require a longer amount of time on the phone. If you have a general idea of how long your calls last and how many calls you normally receive, you can typically multiply that number by 2 minutes to get a feel for which plan is right for you. Our sales executives have extensive experience with all business types and can provide you with an approximate cost. Contact our sales team today.

Yes, we are available round-the-clock – 24/7/365.

Our billing cycle is 28 days.

Only if you want them to know. Most of our clients request that we represent ourselves as their business. We have many clients who ask us to identify ourselves as their company’s answering service, call center, help desk, or support center. All of your company’s information will populate on our agent’s screen when a call comes in. They will answer the call with your company name and follow a script to dispatch the call to your specifications. We are your virtual receptionist, and the caller never has to know that we are a third party. As far as they will know, we are sitting in your office.

Message delivery is customized to meet your needs. We can deliver messages via text, email, or phone call. We can even patch the call through to you at a minimal fee. This means that we are actually connecting the caller directly to you while they are still on the line. You also will receive a daily report via email each morning, which breaks down the calls we processed for you during the past 24 hours. And, you will always have access to your messages via our online client portal, which you can visit 24/7.

If a solicitor gets through to one of our agents, our agents are specifically trained to get off the phone as quickly as possible. Since solicitation calls can occur until 9 p.m., we encourage our customers to place a front-end greeting on their account to screen them out. There is no charge for this feature, and it reduces your cost of service. The brief, automated message announces your company name and asks the caller to please hold for an operator. This process will certainly eliminate any wrong numbers or robocalls and will cut out many solicitor calls as well.

No.