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In today’s world, the need for accessible healthcare has never been more critical. With the unpredictability of health issues and emergencies, having 24-hour access to healthcare services can mean the difference between prompt treatment and serious complications. One effective way to enhance this accessibility is through the utilization of nurse triage partners, who serve as…

For the third year in a row, TAS United took home the gold in the annual NAEO Steptember Challenge! Through a combination of skill, dedication, perseverance, and Pokémon Go (yes, really), TAS United came out on top in the NAEO steps challenge, held each year in the month of September. TAS United employees, Joyce Pride,…

In today’s fast-paced world, customers expect services and support at their convenience, which often means 24 hours a day, seven days a week. Whether you’re running a healthcare service, a retail store, or an online platform, being accessible around the clock can set you apart from the competition and significantly enhance customer satisfaction. Here are…

Answering services have evolved in many ways over the years. From literally writing down messages on pieces of paper to faxes and pagers to AI technology. In modern times, it’s important to partner with a solution that provides omnichannel support for all communications throughout your organization. Here’s why: 1. Multi-Channel Support An answering service can…

Back-to-back….to-back? TAS United will look to defend its championship in the annual NAEO steps challenge for the second straight year. The company dominated the competition in 2022 and 2023 and is hoping to continue the streak in 2024. The annual “Steptember Challenge” is a fun, friendly competition among call center members of NAEO to encourage…

The weather is starting to cool off (in some places), the smell of pumpkin spice is in the air, and spooky decorations are already going up around the neighborhood. That’s right, the holidays are fast approaching! Businesses are bracing themselves for the annual surge in customer activity around the holidays. From increased inquiries to higher…

Why Working for a Call Center is a Great Opportunity for Former Registered Nurses Transitioning from a Physician’s Office The Covid pandemic had a drastic impact on the nursing profession. As of recent estimates, it’s believed that around 100,000 to 200,000 nurses in the United States alone have left the profession since the start of…

The logistics industry has dealt with a wide range of changes since 2020. Many are looking new ways to improve efficiency while also cutting organizational costs. Utilizing a third-party call center is one of the biggest ways to accomplish this goal. More logistics companies are turning to third-party call centers for support due to a…

In the high-stakes world of treatment and recovery, every moment counts. For facilities dedicated to providing urgent and life-saving care, the impact of missed calls after hours can be far more significant than it might initially appear. In addition to the potential cost of life, these missed calls represent a hidden financial drain that can…

In the ever-changing world of healthcare, nurse triage telephone agents stand at the forefront of modern medicine, playing a pivotal role in ensuring efficient, effective, and empathetic patient care. Their contributions have become increasingly indispensable as healthcare systems adapt to the complexities of a rapidly evolving medical landscape. These professionals not only bridge the gap…

Why Partnering with a Local Answering Service Is Less Important in Modern Times For businesses and medical practices, it was once a convenience, and sometimes a requirement, to shop only local call center partners. However, in today’s interconnected and technologically advanced world, the significance of partnering with a local answering service has diminished compared to…

Hospital systems typically staff an in-house telephone operations team to field calls for each location. But that doesn’t mean that a third-party answering service is unnecessary. In fact, it’s vital to have a back-up in place if call traffic surges, or worse: an outage occurs. Hiring an answering service can play a crucial role in…

After comparing the benefits you value most, like security certifications, customer support, bilingual agent access, etc., you have your list of potential call center partners whittled down to two or three choices. One is offering a much lower cost than the others, so you choose to partner with them. Makes sense, right? But when you…

With the addition of “Nurse on Demand,” TAS United has made a tremendous impact on patient care in 2024. “After we achieved HITRUST certification, our hospital accounts were asking us for an even higher level of service for their patients,” said TAS United president, Kevin Ryan. “Nurse on Demand will allow hospitals and small practices…

Often Just Considered an After-Hours Partner, Medical Answering Services Offer Wonderful Solutions to Your Daytime Operations Medical answering services can provide a range of benefits for your family practice even during regular office hours. Here’s how they can help: Increased Efficiency and Productivity: Enhanced Patient Experience: Additional Services: Choosing a Medical Answering Service: By partnering…

The Annual Event with the Lubbock Salvation Army Feeds an Estimated 150 People Because of the unique nature of TAS United’s 24/7/365 model, the busiest days for the business are holidays. It requires extra help to meet the demand of our call traffic. Our employees are dedicated to the job and are incentivized to work…

One of the most common questions we receive is, “how do you train your agents?” The answer is, “it’s complicated.” There’s a lot that goes into training agents for new accounts, and most of it has to do with the demands of the client. Call center agent training is a multi-faceted process designed to equip…

Technology has fundamentally reshaped how businesses operate and compete. The call center industry is also seeing a boom in new technologies aimed at improving the customer experience and agent efficiency. Here are some of the hottest trends: These are just a few of the exciting trends shaping the future of call centers. By embracing new…

Nurse triage is having a significant impact on the medical industry due to its role in reducing emergency room visits and hospitalizations. It also reduces nurse fatigue and provides a cost-effective solution to patient care after hours. Here are some other ways why hospitals and medical practices are turning to nurse triage: It’s important to…

Deciding which call center is the best fit for your business can be a daunting task. You likely started by seeking the most affordable solution and quickly realized there’s much more to it than that. In this industry, you get what you pay for. Knowing what matters most to you in a call center provider…

How a PCI Certified Answering Service Can Elevate Financial Institutions In the fast-paced world of finance, every client interaction holds significance. Missed calls can translate to missed opportunities, and responsiveness is paramount to building trust. This is where hiring a third-party answering service provides financial companies with a valuable tool to enhance client experience and…

How One of the Largest Answering Services in the U.S. Cut Its Turnover Rate in Half and Improved the Client Experience Through Employee Engagement by Dan Kilday The Covid-19 pandemic had an adverse effect on the call center industry. Businesses were forced to go remote, which created some good and bad results for everyone involved.…

DME companies deal with a wide range of customers, from individuals needing home medical equipment to healthcare providers requiring bulk orders. An efficient communication system is vital to address customer inquiries, process orders, and manage emergencies. Answering services have emerged as a critical component in achieving these objectives, significantly enhancing the operational efficiency and customer…

in early 2024, Ticketmaster announced a data breach which exposed the personal info of over 560 million users. The hackers accessed information such as names, home and email addresses, phone numbers, order history, and yes…credit card numbers and expiration dates. In today’s digital age, the protection of sensitive information is paramount, especially when it comes…

The HVAC and plumbing industries are among the most highly competitive in the world. When a homeowner’s AC goes out in the middle of the night during the summer, or a pipe bursts in the dead of winter, they want to talk to a living, breathing person right away. If nobody answers the call, they…

Home Health is one of the most unique industries in medicine. Physical therapists, speech therapists, and nurses are constantly out of the office and in the field, visiting the homes of patients throughout the day, and on-call during the evenings. With so many employees coming and going, seamless communication is paramount. This is where the…

In the complex landscape of healthcare, where every decision can have profound implications for patient well-being, partnering with a nurse triage service stands as a beacon of assurance and efficiency. With the ability to swiftly and accurately assess patients’ needs, nurse triage programs offer a crucial bridge between individuals seeking medical guidance and the appropriate…

It’s 3:00 in the morning and your phone is ringing. The call is from a tenant who needs to tell you that a light bulb is out in their apartment. It’s the third call you’ve received like this tonight. The first one was from someone asking when the office would be open the next morning…

Outsourcing can be a scary endeavor for a business owner. But sometimes, to fit all company expenses into your budget, it’s necessary to offload some responsibilities to others. Utilizing an answering service can be a lifesaver for businesses looking to trim costs without sacrificing customer service quality. The biggest impact, by far, will be to…

In February 2024, Change healthcare was hit with a massive cyberattack in which 6 terabytes worth of data were stolen. This data included social security numbers and private patient healthcare information. Not only did this attack steal innocent patients’ private information, but it also affected payments to pharmacies and hospitals. The breech resulted in a…

What advantages will your business experience by hiring an answering service instead of an in-house receptionist? The Covid-19 pandemic shifted the way many businesses operate. From remote work, to digitalization, to a more robust focus on employee well-being, “business as usual” looks much different after the global pandemic. One adjustment that many companies have made…

How Hiring an Answering Service Could Revolutionize Your OBGYN Practice We’ve all seen the scenario in movies and TV shows: A woman goes into labor at the most inopportune time. In the middle of a wedding. In the back of a cab. In an elevator during an earthquake (Saved by the Bell, anyone?). Reality is…

How call centers play a vital role in supporting alcohol and drug treatment facilities: Call centers can serve as the first point of contact for individuals seeking information about alcohol and drug treatment programs. They can provide basic information about services offered, treatment options available, and how to begin the admission process. Here are other…

In the world of pediatric medicine, the need for round-the-clock support is paramount. Children’s health can be unpredictable, and emergencies often arise outside of regular office hours. In these critical moments, having access to timely medical assistance can make all the difference in ensuring the well-being of young patients. This is where a dedicated call…

Exploring the diverse billing methods of call center services So, you’ve made the decision to partner with an answering service. You will now enjoy time away from managing your business to spend with your family and get a little sleep in the evenings and weekends. But when the bill comes, how will you be charged…

In the field of cardiology, emergencies can strike at any moment, often demanding immediate attention and expertise. In such critical situations, the support of a 24-hour, HITRUST certified call center becomes not just beneficial, but essential. Let’s delve into how these round-the-clock support systems play a vital role in assisting cardiologists and ultimately benefitting patients.…

How an answering service is able to deliver a message to the client as quickly as possible. Taking and delivering a message is at the core of the call center’s responsibility. It’s 101; the most basic function of an answering service. And though there have been many advancements in what a call center is capable…

Overall, 24-hour coverage for orthopedic doctors is essential to ensure timely access to care for acute injuries, postoperative management, urgent consultations, and management of chronic conditions, ultimately improving patient outcomes and satisfaction. Partnering with an answering service can help orthopedic practices improve patient satisfaction, accessibility, and efficiency while maintaining a professional image and reducing the…

HITRUST and HITECH are frameworks related to healthcare information technology and security, but they serve different purposes. HITECH is short for “Health Information Technology for Economic and Clinical Health.” It is a federal law which was enacted in 2009 as part of the American Recovery and Reinvestment Act. The main focus is to promote the…

Artificial Intelligence is a topic of conversation across all types of businesses these days, but we are barely scratching the surface of understanding its impact. Most are approaching it with trepidation and fear that these tools might make our workforce obsolete. The answering service industry is one that could experience significant transformation due to advancements…

HITRUST Implemented, 1-year Certification validates TAS United LLC is committed to managing cybersecurity risk and protecting sensitive information. San Antonio, TX, January 25, 2024 – TAS United, LLC, a leading provider of medical call processing solutions, today announced their Amtelco and GoComm platforms and supporting infrastructure of the organization have earned certified status for information…

TAS United Director of Operations, Raj Dasari, talks about his late sister with pride. “She had a beautiful smile with everyone,” said Dasari. “Strangers, family, friends, it didn’t matter. She was going to greet you with a warm smile.”  Blandina Dasari Sukumar was a registered nurse who worked her way up to a supervisor position,…

San Antonio, TX: Call center industry leader, TAS United, has announced that it is finalizing the process of earning HITRUST certification in 2024.  HITRUST stands for the Health Information Trust Alliance and is the leading information security framework for the healthcare industry. The HITRUST common security framework (CSF) is considered the “gold standard” of healthcare…

[LUBBOCK, TX – JUNE 15, 2021] — As Covid cases decrease across the country, TAS United is reopening its doors to employees who have worked remotely for nearly 16 months. To celebrate the company’s return to its building located in the heart of Lubbock, the company is grilling burgers and hot dogs in the parking…

Earlier this year, as news broke about the arrival of vaccines for COVID-19, the University of Texas Health Science Center at San Antonio was flooded with phone calls from citizens with questions about the shots, asking how, when, and where people might be able to get immunized. Combined with the steady flow of non-Covid-19 related…

TAS United is pleased to announce the launch of a scholarship program designed to support minority employees. The TAS United Minority Scholarship Fund will provide funds for higher education or trade school to our African American, Hispanic, Latinx, and LGBTQ+ employees and/or their immediate family members. As this is the inaugural year for the scholarship…

Seasoned Operations Executive Joins Growing National Answering Service Company  SAN ANTONIO – September 30, 2020 – TAS United, LLC, a national call center and answering service headquartered in Texas, is pleased to announce that Dan DuPuis has joined the company as Director of Operations. Mr. DuPuis brings decades of experience in call center operations to…

Theresa Kirkendoll Appointed As Account Executive Supporting the San Antonio and Austin Markets SAN ANTONIO – July 15, 2020 – TAS United, LLC, a Texas-based call center and answering service, is pleased to announce that Theresa Kirkendoll has joined the company as an Account Executive. Ms. Kirkendoll will lead sales efforts for TAS United in…

Congratulations to the Red Hot Chili Steppers! The results of the Walk Off Challenge are in – and TAS United took 5th place! A Walk Off Challenge was issued to fellow NAEO companies across the U.S. in honor of Employee Wellness month during June. For seven consecutive days, our team competed against 10 other companies…

Promotion furthers company’s plan for expansion to the Western region of the U.S.   SAN ANTONIO – June 25, 2020 – TAS United, LLC, a call center and answering service headquartered in Texas, is pleased to announce that Clay McElroy has been promoted to Regional Sales Manager of the Western Territory from his prior position as…

SAN ANTONIO – June 9, 2020 – TAS United, LLC, a call center and answering service headquartered in Texas, is pleased to announce that Daniel Kilday has been promoted to Director of Sales and Client Engagement from his prior position as National Sales Manager. In this role, Mr. Kilday will lead all sales and marketing…

Amy Fleming Appointed As Houston Sales Representative TAS United, LLC, a Texas-based call center and answering service, is pleased to announce that Amy Fleming has joined the company as a Sales Representative. In this role, Ms. Fleming will draw from her extensive background in sales to service TAS United’s commercial and medical clients and drive…

There is no denying that COVID-19 has drastically impacted the daily routines of most Americans. Businesses in some states are shut down due to ‘shelter in place’ regulations, while other states are strongly encouraging businesses to allow their employees to work remotely in an effort to practice ‘social distancing.’ Medical practices and hospitals are experiencing a…

To Our Valued Customers: During a time of much uncertainty around the United States, I want to take a moment to address how TAS United is monitoring and addressing the COVID-19 situation. Our primary concern is the health and safety of our employees and clients. As a national telecommunications company, we are confident that we…

SAN ANTONIO – June 18, 2019 – TAS United, LLC, a Texas-based call center and answering service, is pleased to announce that Daniel Kilday has been promoted to National Sales Manager from his prior position as Southwest Regional Sales Manager. In this role, Mr. Kilday will draw from his extensive background in sales to drive…

Medical call processing services to be showcased at Booth 44 during annual event in Dallas SAN ANTONIO – May 13, 2019 – TAS United Medical Exchange, a leading, Texas-based call center and answering service, is proud to announce its sponsorship of TexMed 2019, which will be held May 17-18 at the Hilton Anatole in Dallas.…

Texas-Based Call Center Reflects on the Trials and Tribulations of Hurricane Harvey. By Kevin Ryan, The first question often asked when a serious storm approaches is, “Are we prepared?” Over the years, we’ve educated ourselves on disaster preparedness. We’ve faced natural disasters before and worked through them successfully. We took this experience and built out…

Exhibition to be held at the Fort Worth Convention Center, October 10-12 SAN ANTONIO – October 8, 2018 – TAS United, a leading call center and answering service in Texas, will participate in the 106th Annual Texas Municipal League (TML) Conference and Exhibition in Fort Worth, Texas on October 10-12, 2018. The conference will feature…

In today’s global economy, there is a rapidly increasing need for employees who can serve customers in a variety of languages. A report by New American Economy shows that the demand for bilingual workers in the U.S. has more than doubled in just five years. In 2010, there were roughly 240,000 job postings aimed at bilingual…

At best, they are annoying disturbances. At worst, a costly financial scam. Robocalls are getting worse and worse. In an age when cellphones are an extension of our bodies, robocallers now follow people wherever they go, disrupting business meetings and costing precious time and money. According to the YouMail Robocall Index, there were roughly 3.4…

Here are a few tips for blocking unwanted solicitor calls: Use a spam-blocking app on your phone that blocks known solicitors. It may not block 100% of the spam calls, but it will significantly reduce the amount you receive. Hire a call answering service to answer your phone for you. A professional call answering service…

All of us have been there… You’re busy with a project at work, blocking out all distractions, when the phone rings. An endless cycle of phone calls comes with the territory of owning a business. You may think that it’s pointless to pick up. “It’s just another solicitor,” you tell yourself. However, usually, there are…

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