United Health Group (UHG)

TAS United is an approved preferred vendor for UHG medical practices nationwide

Case Study

TAS United has processed calls for WellMed Central Texas since 2008. In 2020, in an effort to consolidate all locations to one, highly secure, medical call provider, WellMed contracted TAS United to become the official partner for all WellMed locations nationwide. This included USMD, Homecare Dimensions, and Optum Miami, FL.

TAS United developed an integration between its Amtelco Genesis system and WellMed’s Halo secure messaging platform. This created a seamless way to deliver encrypted messages directly to on-call providers with back-and-forth communication with the TAS United team for answers to questions, or to reroute messages.

THE RESULTS

TAS United was able to process an average of 31,500 WellMed calls per month for 1,596 providers.
Call handling time decreased from an average of 3.83 minutes per call to 2.47 minutes on average with TAS United.
This decrease in handle time allowed for a more efficient call center solution that produces more available agents and fewer abandoned calls, while also saving money on call time.
TAS United meets with WellMed leadership monthly to go over performance metrics and KPIs.
These metrics consistently show service levels well above the 80% minimum and average speed to answer time well below the 30 second requirement set forth by WellMed.

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What We Do

TAS United has provided innovative, secure, medical call processing for over 40 years. With a highly secure, online platform for on/call scheduling, secure message delivery, detailed call reports, and omni-channel communications. Our technology infrastructure and facilities are HITRUST certified. Along with an experienced team dedicated to the UHG account, and the addition in 2024 of its nurse triage program, TAS United is the clear leader for HITRUST certified call processing solutions.

24/7 Availability

Health concerns don’t adhere to a 9-to-5 schedule, and neither do we. TAS United operates 24/7, ensuring that callers can access professional medical guidance whenever they need it. Our commitment to round-the-clock availability reflects our dedication to prioritizing the health and well-being of those we serve.

Customizable Solutions

Recognizing that every healthcare provider is unique, TAS United offers customizable solutions tailored to your organization’s specific needs. Whether you’re a small clinic or a large hospital, our flexible services adapt to your requirements, ensuring seamless integration into your existing healthcare communication infrastructure.

Cutting-Edge Technology

TAS United employs the latest advancements in communication technology to streamline the triage process. Our state-of-the-art systems enhance the efficiency and accuracy of our services, providing a seamless experience for both healthcare providers and callers.

Compliance & Security

TAS United is certified annually by third-party auditors. This is done to assure that we are following the latest security measures to protect the transfer of sensitive information such as patient health information.

Integrate with The Tools You Use

Below is a sample of the Integrations TAS United can connect our services to.

HITrust Certified

HITRUST certification serves as tangible evidence of TAS United’s proactive approach to data security and compliance, which can be instrumental in defending against potential lawsuits.
In the event of a data breach or compliance violation, HITRUST-certified organizations are better equipped to navigate legal challenges. The robust security measures and protocols mandated by HITRUST help organizations demonstrate due diligence in protecting patient information, thereby mitigating the severity of legal repercussions.
Beyond legal protection, TAS United’s HITRUST certification offers additional benefits to physician organizations, including operational efficiency, cost savings, and competitive advantage.

Ready to Learn More?

Use the button below to contact Clay McElroy our Sales Director to schedule a demo and discuss how we can partner with you!

Keys to Success

TAS United has a history of onboarding large, multi-location, medical organizations.
TAS United will partner with the client to develop a detailed scope of work and implementation plan to successfully onboard new accounts and locations.
Talent acquisition that meets our high standards for agent selection.
Ongoing training will be provided to the dedicated team of specialists.
With multiple locations throughout the US, TAS United has the redundancy necessary to meet the expectations for our clients, without fear of telco outages and unexpected weather emergencies.
Reliability. TAS United provides a technology platform that meets and exceeds Five9 standards.
TAS United has the flexibility required to address the various needs of the client.

Financial Highlights

TAS United offers three levels of service
- Shared Environment: Calls will be routed to a pool of agents who answer high level medical calls for multiple clients. This structure is billed on a per minute basis.
- Dedicated Agents: Calls will be routed to agents who answer calls exclusively for one client. These agents become experts on the account through training and repetition of answering for the same client. This higher level of service is billed per agent, per hour.
- Hybrid model: A combination of the two levels above. For example, dedicated agents are utilized during high traffic periods with shared environment agents processing calls during slower traffic periods.

What our clients are saying

We Deliver The Highest Quality, Answering Services with Superior Customer Support.

“I have been a customer of TAS United since 1989 and have been very satisfied with the service. The operators have helped many of my patients who were in mental health crisis over the years and their kindness and professionalism are much appreciated.”

“Ten years ago, our clinic transitioned to the telephone triage service for our after-hours patient care. This collaboration has been without a doubt one of the best decisions that our practice has ever made. The TAS team provides trustworthy, dependable, thoughtful, empathetic, scientific, and economical after-hours triage care for our patients. The RN’s for this service are experienced and well trained with no situation that they are not capable of triaging. They provide appropriate, standard level of care recommendations for our patients after hours. Our confidence in this service is beyond question. We are living examples of what TAS excellent service has done for the reputation and quality of our practices.”

“TAS United has been a life saver and an asset overall to our patient care. We have used TAS United as our after-hours service for more than a decade. As our organization has grown from a local community clinic to a multi-site FQHC, they have grown with us, ensuring that our patients are always taken care…

“TAS United does an excellent job in communicating with our practice (in detail) in order for us to be able to return optimal service to our patients. When our physicians are on-call, we need a team to be able to get the job done! TAS United has come through for us by providing excellent customer service on…

“TAS United is customer service at its best! Nothing is more important to me than the experience our patients have with our practice. TAS United processes all calls to ensure that every patient is heard. The telephone agents are professional and courteous and answer my patients’ calls in the manner I choose. I highly recommend…

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