Medical Call Answering Services
Welcome to TAS United Medical Exchange, where excellence meets security in communication! For over 40 years, TAS United Medical Exchange has been processing medical calls for physicians, medical centers, home health organizations, dentists, and hospitals throughout the U.S.
Whether you’re a small practice, a large group of practitioners, or an entire hospital system, TAS United Medical Exchange can help you manage incoming calls, answer after-hours calls and dispatch messages to on-call physicians, schedule patient appointments, and handle overflow calls during busy periods throughout the day. We employ HITRUST certified systems and technology, including miSecure Messaging, and store all PHI in the secure, Microsoft Azure cloud.
As a leading provider of omnichannel communication solutions, we take pride in offering a state-of-the-art answering service that is not only efficient but also prioritizes the security of your sensitive data.
We are pleased to announce that our answering service systems and processes are HITRUST certified, demonstrating our commitment to meeting the highest standards in information security.
Our HITRUST Certified Answering Service
Why Choose Us?
- Unparalleled Security:
Rest easy knowing that your sensitive patient health information is in safe hands. Our HITRUST certification signifies our dedication to maintaining the highest level of security protocols, ensuring the confidentiality, integrity, and availability of your data. - Compliance Assurance:
We understand the importance of compliance with medical industry regulations. Our HITRUST certification demonstrates our commitment to meeting and exceeding regulatory requirements, providing you with a reliable and compliant communication solution. - Trustworthy Partnerships:
TAS United has maintained proud partnerships with medical societies throughout the United States. Plus, by choosing our HITRUST certified answering service, you align yourself with a partner dedicated to maintaining the utmost standards in information security. Your trust is our priority, and our certification is a testament to our commitment to earning and keeping it. - 24/7 Availability:
TAS United’s answering service operates round the clock, ensuring that you never miss a crucial message. We are geographically dispersed with a redundant platform. This ensures automatic switchovers in case of an outage or weather emergency at one or more of our physical locations. Whether it’s urgent calls, messages, or inquiries, our team is here to provide a seamless and secure communication experience for you and your clients. - Customized Solutions:
We understand that every business is unique. Our HITRUST certified answering service is customizable to meet your specific needs. From call scripts to handling instructions, from small physician groups to large hospital systems, we tailor our services to align with your business requirements.
Experience the Confidence of HITRUST Certification
At TAS United, we believe that communication should not only be efficient but also secure. Our HITRUST certified answering service combines cutting-edge technology with a commitment to security, offering you peace of mind and the confidence to focus on what matters most – your business. We also now offer Nurse Triage and are accepting reservations. Get your company on the waiting list today!
Ready to elevate your communication experience? Contact us today to explore how our HITRUST certified answering service can benefit your business. Trust in us for secure, reliable, and compliant communication solutions.
Integrate with The Tools You Use
Below is a sample of the Integrations TAS United can connect our services to.
FREE Customized Plans
We don’t sell cookie-cutter plans nor do we have any Hidden Fees. Our team wants to learn about your specific brand / company’s needs.
The TAS UNITED
Difference
Difference
In today’s fast-paced business environment, a missed call equals a missed customer, client, or patient. Enter TAS United. TAS United provides all sizes businesses, from small businesses to corporations, access to high-quality, professional call answering. At TAS United our experienced, bilingual agents are here to answer your calls when you can’t – keeping you connected to your customers 24/7/365.
Reduce operational expenses while providing high-quality service.
Frequently Asked Questions
Read some of the most commonly asked questions about our call answering services provided by TAS United.
Signing up for service is simple! One of our account representatives will send you a service agreement, which will need to be signed and returned. Once we have the signed agreement back, we will schedule a “welcome call” to introduce you to our client relationship team. During this call, we will collect a few items of information so we can build your account to your needs. Following this call, we can have most new accounts completed and ready for service in 3 business days.
Our systems are certified annually by third-party auditors. This is done to assure that we are following the latest security measures to protect the transfer of sensitive information such as patient health information.
In January 2024, TAS United received its letter of certification from HITRUST. This ensures that we have taken the necessary steps to prove our systems and facilities are protected from data breaches related to PHI exposure. TAS United is now one of only two providers in our industry to achieve HITRUST certification.
What is HITRUST? While HIPAA is an act that details standards for compliance, HITRUST is an organization that helps achieve those standards. The difference is that HIPAA is simply a set of regulations while HITRUST holds companies like TAS United to those regulations. This will assure that your practice is protected from liability associated with data breaches with your call center partner. Simply put…TAS United is the most secure provider in the industry.
TAS United is a time-based service. This means that your bill is determined by the volume and length of the calls we manage for you over the course of a 28-day billing cycle. We offer a variety of plans that we can customize for you depending on the estimated call volume. Overage charges apply if you exceed your minutes. It’s very similar to an old cell phone plan in this regard.
TAS United also has dedicated agents available for more involved accounts. These are agents who answer for one account only and is priced differently than our time-based “pool” of agents above.
For more information: Request a Free Quote
No. The majority of our clients operate on a month-to-month agreement. We do offer annual agreements if requested. A simple 30-day notice is required if you would like to cancel service.
Not at all. We keep an eye on your usage, especially for our new customers. If we discover that you are going over your minutes, we can adjust your plan up or down to better fit your call demands. Many of our seasonal clients adjust their plans by increasing their minutes during high traffic months and decreasing their minutes during their slow season.
An average call lasts between 1-2 minutes. Depending on your type of business, calls may require a longer amount of time on the phone. If you have a general idea of how long your calls last and how many calls you normally receive, you can typically multiply that number by 2 minutes to get a feel for which plan is right for you. Our sales executives have extensive experience with all business types and can provide you with an approximate cost. Contact our sales team today.
Yes, we are available round-the-clock – 24/7/365.
Our billing cycle is 28 days.
Only if you want them to know. Most of our clients request that we represent ourselves as their business. We have many clients who ask us to identify ourselves as their company’s answering service, call center, help desk, or support center. All of your company’s information will populate on our agent’s screen when a call comes in. They will answer the call with your company name and follow a script to dispatch the call to your specifications. We are your virtual receptionist, and the caller never has to know that we are a third party. As far as they will know, we are sitting in your office.
Message delivery is customized to meet your needs. We can deliver messages via text, email, or phone call. We can even patch the call through to you at a minimal fee. This means that we are actually connecting the caller directly to you while they are still on the line. You also will receive a daily report via email each morning, which breaks down the calls we processed for you during the past 24 hours. And, you will always have access to your messages via our online client portal, which you can visit 24/7.
Yes. There is a one-time $95 set-up charge on your initial payment for our IT department to program your account information into our database. This is a one-time charge and will not show up on your bill again.
There are other additional services you can add to your account. The costs are as follows:
-Toll Free Numbers: $10 per number, per billing cycle
-Toll Free Usage: $0.05 per minute
-Call Patching: $1.00 per patch
-Custom Reports: $35 per billing cycle
-MiSecure Messaging App Usage: $13 per user, per billing cycle
-On-Call Input (If you choose to have TAS United load your on-call schedule rather than using our web portal): $95 per schedule
-Fax Message Delivery: $35 per billing cycle
We pride ourselves on being very transparent with our fees. There are never any hidden costs associated with our service.
HITrust Certified
When it comes to customer, patient, and all other important data – security isn’t optional. TAS United understands the importance of security which is why it is one of the select call centers in America to become HITrust Certified. Medical Call Answering should be handled with the strictest security which is why so many practices and hospital systems choose TAS United as their partner Medical Call Center.
What our clients are saying
Dr. Shiree Flume
Flume Psychiatry
“I have been a customer of TAS United since 1989 and have been very satisfied with the service. The operators have helped many of my patients who were in mental health crisis over the years and their kindness and professionalism are much appreciated.”
Viktoriia Bielkova
Congress Holding Group
“My experience using TAS United is very positive. Since TAS United is highly professional, responsive and client oriented. They provide a great service! I highly recommend TAS United as your business partner.”
Cerena Schane
Airco Mechanical
San Antonio, TX
“Partnering with TAS United not only helped save us money by outsourcing our call traffic, but enhanced our first impression with our customers. Beyond the ongoing and future savings, TAS United has allowed us to capitalize on more opportunities for new business. We have been able to eliminate significant time spent on the phones, and…
Crystal Thompson
Business Administrator | Beck and Company Real Estate Services
“As a long-term client, Beck and Company continues to use TAS United because they are very responsive to our needs. They help us manage our interactions with clients during non-standard business hours; including if there is an emergency situation for one location or region wide.“
Kelly Menefee
Triangle Area Network
“TAS United has been a life saver and an asset overall to our patient care. We have used TAS United as our after-hours service for more than a decade. As our organization has grown from a local community clinic to a multi-site FQHC, they have grown with us, ensuring that our patients are always taken care…
Jennifer Staudt
MacGregor Medical Services
“TAS United does an excellent job in communicating with our practice (in detail) in order for us to be able to return optimal service to our patients. When our physicians are on-call, we need a team to be able to get the job done! TAS United has come through for us by providing excellent customer service on…
