In the high-stakes world of treatment and recovery, every moment counts. For facilities dedicated to providing urgent and life-saving care, the impact of missed calls after hours can be far more significant than it might initially appear. In addition to the potential cost of life, these missed calls represent a hidden financial drain that can…
In the ever-changing world of healthcare, nurse triage telephone agents stand at the forefront of modern medicine, playing a pivotal role in ensuring efficient, effective, and empathetic patient care. Their contributions have become increasingly indispensable as healthcare systems adapt to the complexities of a rapidly evolving medical landscape. These professionals not only bridge the gap…
Why Partnering with a Local Answering Service Is Less Important in Modern Times For businesses and medical practices, it was once a convenience, and sometimes a requirement, to shop only local call center partners. However, in today’s interconnected and technologically advanced world, the significance of partnering with a local answering service has diminished compared to…
Hospital systems typically staff an in-house telephone operations team to field calls for each location. But that doesn’t mean that a third-party answering service is unnecessary. In fact, it’s vital to have a back-up in place if call traffic surges, or worse: an outage occurs. Hiring an answering service can play a crucial role in…
After comparing the benefits you value most, like security certifications, customer support, bilingual agent access, etc., you have your list of potential call center partners whittled down to two or three choices. One is offering a much lower cost than the others, so you choose to partner with them. Makes sense, right? But when you…
