Hospitals

Medical Answering Services for Hospitals

Reliable, Compassionate Support for Your Hospital's Patient Care

TAS United is here to support hospitals and hospital systems with reliable, professional, and compassionate medical answering services. Our goal is to enhance patient satisfaction, streamline communication, and reduce the administrative burden on your hospital staff—so they can focus on what truly matters: providing exceptional care to your patients.

Whether you’re a large hospital system or a specialized medical facility, our tailored solutions are designed to meet the unique needs of your organization, ensuring smooth and efficient operations at all times.

How We Support Hospitals

24/7 Patient Support and Call Management
Hospitals are never closed, and neither are we. Our team is available around the clock to handle patient inquiries, appointment scheduling, urgent messages, and emergency calls. We ensure that your patients can reach your facility anytime, day or night, with the compassionate care they deserve.
Emergency Call Handling
In hospital settings, emergency calls can come at any time. Our experienced agents are trained to triage urgent calls quickly and efficiently, ensuring that your team is alerted promptly and patients get the help they need without delay.
Appointment Scheduling and Management
Managing appointments, referrals, and pre-surgical consultations can be time-consuming. Our answering service efficiently schedules, confirms, and reschedules appointments, reducing no-show rates and keeping your hospital’s operations running smoothly. We can also handle cancellations, reminders, and patient inquiries about scheduling.
Patient Registration and Intake
We assist with patient registration and intake, capturing essential information and ensuring that your hospital’s records are accurate and up to date. Our agents can verify insurance, collect medical histories, and provide patients with important details before they arrive for their appointment or procedure.
Bed Management and Room Availability
We help manage room availability and patient admissions by taking calls related to bed status, availability, and patient transfers. Our staff coordinates between departments to ensure efficient bed management and quick responses to patients and referring doctors.
Referral Coordination
We handle the communication between referring physicians and specialists, scheduling consultations, and coordinating referrals to ensure your hospital’s departments and services work seamlessly together to provide the best possible care.
Billing and Insurance Verification
Navigating insurance and billing can be overwhelming for both patients and staff. We provide support with insurance verification, payment inquiries, and billing questions, reducing the strain on your hospital’s financial team and ensuring patients receive accurate information.
Patient Feedback and Surveys
Gathering patient feedback is essential for improving service quality. Our team can conduct post-visit surveys and provide valuable insights into patient satisfaction, helping your hospital continuously enhance the patient experience.
Disaster Recovery
Whether it’s managing surge calls during a natural disaster, a system outage, or a large-scale emergency, our team is trained to act quickly and efficiently, helping your hospital maintain critical operations and support your patients through challenging times.

Why Choose Our Hospital Answering Service?

HITRUST-Certified

We understand the importance of patient privacy and adhere to HIPAA regulations, ensuring that all information is securely handled and protected.

Trained Healthcare Professionals

Our team is trained in medical terminology and hospital-specific procedures, ensuring accurate responses to patient inquiries and reducing the risk of errors.

Seamless Integration

Our services integrate with your hospital’s existing systems, creating a smooth workflow and consistent communication between our team and your medical professionals.

Customizable Solutions

We tailor our answering services to fit the unique needs of your hospital, offering flexibility for different departments, from emergency care to outpatient services.

Patient-Centered Care

We take a compassionate approach to every interaction, ensuring patients feel heard, supported, and confident in their care journey.

Partner with Us for Seamless Hospital Operations

At TAS United, we believe that providing top-quality patient care starts with effective communication. Our hospital answering services help ensure that your patients receive the attention they need, when they need it, and your hospital staff can focus on delivering life-saving care.

Contact Us Today

learn how our tailored answering services can support your hospital’s operational efficiency, improve patient satisfaction, and streamline communication.

Choose Your Plan

We have you covered 24 hours a day, 7 days a week, 365 days a year.

All of our plans include:

Custom front-end greeting
Email message delivery
Unlimited 2-way text messaging
Web-based OnCall scheduling
Client Web Portal
Email summary of all messages 24 hours
All messages archived
All calls recorded
28 Day Billing Cycle

Talk to An Expert