24/7 Patient Support
Addiction recovery doesn’t stop at business hours, and neither do we. Our team is available 24/7, ensuring that patients can reach out at any time for guidance, emotional support, or to get the help they need. Whether it’s an urgent call for admission or a late-night request for information, we’re here to provide professional, compassionate assistance around the clock.

Intake and Admission Assistance
The first step to recovery is often the hardest. Our team is trained to handle intake calls with sensitivity and professionalism, helping individuals begin the process of admission with care. We guide patients through the steps, gather necessary information, and ensure they have all the details for a smooth transition into your treatment program.

Appointment Scheduling and Coordination
Managing appointments for new patients, follow-up visits, and ongoing therapy sessions can be challenging. We provide seamless scheduling and appointment management to ensure patients never miss a session and that your team’s time is optimized for care rather than administrative work.

Emergency Support
In addiction treatment, emergencies can arise at any moment. Our answering service is trained to handle urgent situations, whether it’s an overdose, a relapse, or a crisis during treatment. We prioritize these calls, ensuring patients get immediate attention and are directed to the appropriate resources.

Confidentiality & Compliance
We understand the sensitive nature of addiction treatment. All interactions are handled in strict compliance with HIPAA and confidentiality guidelines, ensuring that patients’ personal and medical information remains secure and protected at all times.

Family and Caregiver Communication
Addiction affects families as much as individuals, and staying connected with loved ones is a critical part of the recovery process. We provide support for communication with family members, ensuring they’re informed about treatment schedules, updates, and important milestones in the patient’s recovery.

Follow-Up & Aftercare Support
Recovery doesn’t end after treatment. We assist addiction treatment centers with follow-up calls, ensuring that patients stay on track with aftercare plans, attend support group meetings, and continue their journey towards long-term sobriety.

Billing and Insurance Verification
Navigating insurance and billing can be overwhelming for both patients and providers. Our team can assist with insurance verification, ensuring that patients understand their coverage options and that billing inquiries are addressed quickly and accurately.