Why Hiring a Call Center is a Smart Move for the Holiday Season

Bilingual Agents, Call Center, Holidays, Order EntryLeave a comment

The weather is starting to cool off (in some places), the smell of pumpkin spice is in the air, and spooky decorations are already going up around the neighborhood. That’s right, the holidays are fast approaching! Businesses are bracing themselves for the annual surge in customer activity around the holidays. From increased inquiries to higher…

Protecting Your Data, Your Customers, and Yourself: The Importance of Partnering with a PCI Certified Answering Service

Call Center, Order Entry, Order Taking, PCILeave a comment

in early 2024, Ticketmaster announced a data breach which exposed the personal info of over 560 million users. The hackers accessed information such as names, home and email addresses, phone numbers, order history, and yes…credit card numbers and expiration dates. In today’s digital age, the protection of sensitive information is paramount, especially when it comes…