For the third year in a row, TAS United took home the gold in the annual NAEO Steptember Challenge! Through a combination of skill, dedication, perseverance, and Pokémon Go (yes, really), TAS United came out on top in the NAEO steps challenge, held each year in the month of September. TAS United employees, Joyce Pride,…
Back-to-back….to-back? TAS United will look to defend its championship in the annual NAEO steps challenge for the second straight year. The company dominated the competition in 2022 and 2023 and is hoping to continue the streak in 2024. The annual “Steptember Challenge” is a fun, friendly competition among call center members of NAEO to encourage…
One of the most common questions we receive is, “how do you train your agents?” The answer is, “it’s complicated.” There’s a lot that goes into training agents for new accounts, and most of it has to do with the demands of the client. Call center agent training is a multi-faceted process designed to equip…
How One of the Largest Answering Services in the U.S. Cut Its Turnover Rate in Half and Improved the Client Experience Through Employee Engagement by Dan Kilday The Covid-19 pandemic had an adverse effect on the call center industry. Businesses were forced to go remote, which created some good and bad results for everyone involved.…
