Frequently Asked Questions

Read some of the most commonly asked questions about our call answering services provided by TAS United.

How do I sign-up and how soon can we get started?

Signing up for service is simple! One of our account representatives will send you a service agreement, which will need to be signed and returned. Once we have the signed agreement back, we will schedule a “welcome call” to introduce you to our client relationship team. During this call, we will collect a few items of information so we can build your account to your needs. Following this call, we can have most new accounts completed and ready for service in 3 business days.

How much does your service cost?

TAS United is a time-based service. This means that your bill is determined by the volume and length of the calls we manage for you over the course of a 28-day billing cycle. We offer a variety of plans that we can customize for you depending on the estimated call volume. Overage charges apply if you exceed your minutes. It’s very similar to an old cell phone plan in this regard. Request a Free Quote

Is it a long-term contract?

No. The majority of our clients operate on a month-to-month agreement. We do offer annual agreements if requested. A simple 30-day notice is required if you would like to cancel service.

Am I stuck with the plan I choose?

Not at all. We keep an eye on your usage, especially for our new customers. If we discover that you are going over your minutes, we can adjust your plan up or down to better fit your call demands. Many of our seasonal clients adjust their plans by increasing their minutes during high traffic months and decreasing their minutes during their slow season.

How do I know how many minutes I will need?

An average call lasts between 1-2 minutes. Depending on your type of business, calls may require a longer amount of time on the phone. If you have a general idea of how long your calls last and how many calls you normally receive, you can typically multiply that number by 2 minutes to get a feel for which plan is right for you. Our sales executives have extensive experience with all business types and can provide you with an approximate cost. Contact our sales team today.

Are you available 24 hours a day?

Yes, we are available round-the-clock – 24/7/365.

How long is your billing cycle?

Our billing cycle is 28 days.

Will the caller know that they are talking to an answering service?

Only if you want them to know. Most of our clients request that we represent ourselves as their business. We have many clients who ask us to identify ourselves as their company’s answering service, call center, help desk, or support center. All of your company’s information will populate on our agent’s screen when a call comes in. They will answer the call with your company name and follow a script to dispatch the call to your specifications. We are your virtual receptionist, and the caller never has to know that we are a third party. As far as they will know, we are sitting in your office.

How do I get my messages?

Message delivery is customized to meet your needs. We can deliver messages via text, email, or phone call. We can even patch the call through to you at a minimal fee. This means that we are actually connecting the caller directly to you while they are still on the line. You also will receive a daily report via email each morning, which breaks down the calls we processed for you during the past 24 hours. And, you will always have access to your messages via our online client portal, which you can visit 24/7.

How do I eliminate solicitor calls?

If a solicitor gets through to one of our agents, our agents are specifically trained to get off the phone as quickly as possible. Since solicitation calls can occur until 9 p.m., we encourage our customers to place a front-end greeting on their account to screen them out. There is no charge for this feature, and it reduces your cost of service. The brief, automated message announces your company name and asks the caller to please hold for an operator. This process will certainly eliminate any wrong numbers or robocalls and will cut out many solicitor calls as well.

Are there any hidden fees?

No.

Are there set-up charges or other charges involved with your service?

Our systems are certified annually by third-party auditors. This is done to assure that we are following the latest security measures to protect the transfer of sensitive information such as credit card numbers and patient health information.

We have also started the process of becoming HITRUST certified and should have this audit completed in early 2022. Once completed, TAS United will be the only HITRUST certified call center in the United States.

What is HITRUST? While HIPAA is an act that details standards for compliance, HITRUST is an organization that helps achieve those standards. The difference is that HIPAA is simply a set of regulations while HITRUST holds companies like TAS United to those regulations. This will assure that your practice is protected from liability associated with data breaches with your call center partner. Simply put…TAS United is the most secure provider in the industry.

How do you keep my information secure?

What our clients are saying

We Deliver The Highest Quality, Answering Services with Superior Customer Support.

“I have been a customer of TAS United since 1989 and have been very satisfied with the service. The operators have helped many of my patients who were in mental health crisis over the years and their kindness and professionalism are much appreciated.”

“Ten years ago, our clinic transitioned to the telephone triage service for our after-hours patient care. This collaboration has been without a doubt one of the best decisions that our practice has ever made. The TAS team provides trustworthy, dependable, thoughtful, empathetic, scientific, and economical after-hours triage care for our patients. The RN’s for this service are experienced and well trained with no situation that they are not capable of triaging. They provide appropriate, standard level of care recommendations for our patients after hours. Our confidence in this service is beyond question. We are living examples of what TAS excellent service has done for the reputation and quality of our practices.”

“TAS United has been a life saver and an asset overall to our patient care. We have used TAS United as our after-hours service for more than a decade. As our organization has grown from a local community clinic to a multi-site FQHC, they have grown with us, ensuring that our patients are always taken care…

“TAS United does an excellent job in communicating with our practice (in detail) in order for us to be able to return optimal service to our patients. When our physicians are on-call, we need a team to be able to get the job done! TAS United has come through for us by providing excellent customer service on…

“TAS United is customer service at its best! Nothing is more important to me than the experience our patients have with our practice. TAS United processes all calls to ensure that every patient is heard. The telephone agents are professional and courteous and answer my patients’ calls in the manner I choose. I highly recommend…