Effective Date: April 29, 2025
At TAS United, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in compliance with the Texas Data Privacy and Security Act (TDPSA), which serves as our guiding framework for privacy practices nationwide. As a HITRUST-certified organization handling protected health information (PHI), we also adhere to the Health Insurance Portability and Accountability Act (HIPAA) and maintain rigorous security standards to ensure your data is secure.
This Privacy Policy applies to all personal data collected by TAS United through our website (tasunited.com), call answering services, on-call portals, and other services we provide to healthcare organizations and their patients. Personal data includes any information that identifies or can be used to identify an individual, such as names, contact details, or health-related information.
We collect the following categories of personal data, as permitted by TDPSA and HIPAA:
Personal Identifiers: Name, phone number, email address, mailing address, or other contact information provided when you interact with our services.
Protected Health Information (PHI): Health-related data, such as medical history or appointment details, collected on behalf of healthcare providers in compliance with HIPAA.
Usage Data: Information about how you interact with our website or services, including IP addresses, browser types, and page views.
Commercial Information: Billing or payment information, if applicable, for services rendered.
Sensitive Personal Data: As defined by TDPSA, this may include precise geolocation data, health data, or other sensitive information collected with your consent or as required by law.
We collect this information directly from you, from healthcare providers we serve, or automatically through cookies and similar technologies on our website.
We use your personal data for the following purposes, in accordance with TDPSA, HIPAA, and HITRUST standards:
Service Delivery: To provide call answering, scheduling, and communication services for healthcare providers and their patients.
Compliance with Legal Obligations: To meet HIPAA requirements for safeguarding PHI and TDPSA requirements for consumer data rights.
Security: To protect your data through encryption, multi-factor authentication, and HITRUST-certified controls.
Website Functionality: To improve user experience and analyze website performance using aggregated, de-identified data.
Communication: To respond to inquiries, provide customer support, or send service-related notifications.
We do not sell your personal data or share it for cross-context behavioral advertising, as defined by TDPSA.
We may share your personal data only in the following circumstances:
With Healthcare Providers: PHI is shared with authorized healthcare providers to facilitate patient care, in strict compliance with HIPAA.
With Service Providers: We engage HITRUST-certified vendors who process data on our behalf under strict confidentiality agreements.
For Legal Compliance: We may disclose data to comply with applicable laws, court orders, or government requests, as required by TDPSA or HIPAA.
With Your Consent: We share data only when you provide explicit consent, unless otherwise permitted by law.
As a Texas resident or consumer interacting with our services, you have the following rights under TDPSA, which we extend to all users nationwide:
Right to Access: Request confirmation of whether we process your personal data and access details about what data we hold.
Right to Correct: Request correction of inaccurate personal data.
Right to Delete: Request deletion of your personal data, subject to HIPAA retention requirements.
Right to Opt-Out: Opt-out of the sale or sharing of your personal data for targeted advertising (not applicable, as we do not sell or share data for these purposes).
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise these rights, contact our Compliance Officer at compliance@tasunited.com or call (800) 279-0537. We will respond within 45 days, as required by TDPSA, and verify your identity to protect your data.
As a business associate under HIPAA, we protect PHI through:
Safeguards: Physical, technical, and administrative measures, including encryption and access controls.
Breach Notification: Prompt notification to affected individuals and healthcare providers in the event of a data breach, as required by HIPAA.
Business Associate Agreements: Contracts with healthcare providers to ensure PHI is handled securely.
Our HITRUST certification demonstrates our commitment to industry-leading security and privacy standards. We undergo regular audits to maintain compliance with HITRUST CSF requirements, ensuring robust protection of your data.
We implement the following measures to secure your data:
Encryption: Data is encrypted in transit and at rest using industry-standard protocols.
Multi-Factor Authentication: Access to sensitive systems requires multiple verification steps.
Regular Audits: Continuous monitoring and testing to identify and address vulnerabilities.
Employee Training: Staff are trained on HIPAA, TDPSA, and HITRUST requirements to ensure compliance.
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. PHI is retained in accordance with HIPAA requirements, typically for a minimum of six years. Other personal data is deleted upon request, subject to legal obligations, as per TDPSA’s “Right to Delete.”
Our website uses cookies to enhance functionality and analyze usage. You can manage cookie preferences through your browser settings. We do not use cookies for targeted advertising or profiling, in line with TDPSA requirements.
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If we learn that we have collected such data, we will delete it promptly.
As a U.S.-based company, we process data primarily in the United States. If data is transferred internationally, we ensure compliance with applicable privacy laws and use HITRUST-certified safeguards.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the effective date. Please review this policy periodically.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Compliance Officer:
Email: compliance@tasunited.com
Phone: (800) 279-0537
Mail: TAS United, Attn: Compliance Officer, 1503 Avenue J, Lubbock, TX 79401
We are committed to addressing your concerns promptly and in compliance with TDPSA, HIPAA, and HITRUST standards.
In today’s fast-paced business environment, a missed call equals a missed customer, client, or patient. Enter TAS United. TAS United provides all sizes businesses, from small businesses to corporations, access to high-quality, professional call answering. At TAS United our experienced, bilingual agents are here to answer your calls when you can’t – keeping you connected to your customers 24/7/365.
Proven Track Record:
TAS United has a long-standing reputation for excellence. Our 40+ year track record speaks for itself, with numerous healthcare providers trusting us to deliver reliable and effective services.
Signing up for service is simple! One of our account representatives will send you a service agreement, which will need to be signed and returned. Once we have the signed agreement back, we will schedule a “welcome call” to introduce you to our client relationship team. During this call, we will collect a few items of information so we can build your account to your needs. Following this call, we can have most new accounts completed and ready for service in 3 business days.
Our systems are certified annually by third-party auditors. This is done to assure that we are following the latest security measures to protect the transfer of sensitive information such as patient health information.
In January 2024, TAS United received its letter of certification from HITRUST. This ensures that we have taken the necessary steps to prove our systems and facilities are protected from data breaches related to PHI exposure. TAS United is now one of only two providers in our industry to achieve HITRUST certification.
What is HITRUST? While HIPAA is an act that details standards for compliance, HITRUST is an organization that helps achieve those standards. The difference is that HIPAA is simply a set of regulations while HITRUST holds companies like TAS United to those regulations. This will assure that your practice is protected from liability associated with data breaches with your call center partner. Simply put…TAS United is the most secure provider in the industry.
TAS United is a time-based service. This means that your bill is determined by the volume and length of the calls we manage for you over the course of a 28-day billing cycle. We offer a variety of plans that we can customize for you depending on the estimated call volume. Overage charges apply if you exceed your minutes. It’s very similar to an old cell phone plan in this regard.
TAS United also has dedicated agents available for more involved accounts. These are agents who answer for one account only and is priced differently than our time-based “pool” of agents above.
For more information: Request a Free Quote
No. The majority of our clients operate on a month-to-month agreement. We do offer annual agreements if requested. A simple 30-day notice is required if you would like to cancel service.
Not at all. We keep an eye on your usage, especially for our new customers. If we discover that you are going over your minutes, we can adjust your plan up or down to better fit your call demands. Many of our seasonal clients adjust their plans by increasing their minutes during high traffic months and decreasing their minutes during their slow season.
An average call lasts between 1-2 minutes. Depending on your type of business, calls may require a longer amount of time on the phone. If you have a general idea of how long your calls last and how many calls you normally receive, you can typically multiply that number by 2 minutes to get a feel for which plan is right for you. Our sales executives have extensive experience with all business types and can provide you with an approximate cost. Contact our sales team today.
Yes, we are available round-the-clock – 24/7/365.
Our billing cycle is 28 days.
Only if you want them to know. Most of our clients request that we represent ourselves as their business. We have many clients who ask us to identify ourselves as their company’s answering service, call center, help desk, or support center. All of your company’s information will populate on our agent’s screen when a call comes in. They will answer the call with your company name and follow a script to dispatch the call to your specifications. We are your virtual receptionist, and the caller never has to know that we are a third party. As far as they will know, we are sitting in your office.
Message delivery is customized to meet your needs. We can deliver messages via text, email, or phone call. We can even patch the call through to you at a minimal fee. This means that we are actually connecting the caller directly to you while they are still on the line. You also will receive a daily report via email each morning, which breaks down the calls we processed for you during the past 24 hours. And, you will always have access to your messages via our online client portal, which you can visit 24/7.
No.
Yes. There is a one-time $95 set-up charge on your initial payment for our IT department to program your account information into our database. This is a one-time charge and will not show up on your bill again.
There are other additional services you can add to your account. The costs are as follows:
-Toll Free Numbers: $10 per number, per billing cycle
-Toll Free Usage: $0.05 per minute
-Call Patching: $1.00 per patch
-Custom Reports: $35 per billing cycle
-MiSecure Messaging App Usage: $13 per user, per billing cycle
-On-Call Input (If you choose to have TAS United load your on-call schedule rather than using our web portal): $95 per schedule
-Fax Message Delivery: $35 per billing cycle
We pride ourselves on being very transparent with our fees. There are never any hidden costs associated with our service.
In January 2024, TAS United received its letter of certification from HITRUST. This ensures that we have taken the necessary steps to prove our systems and facilities are protected from data breaches related to PHI exposure. TAS United is now one of only two providers in our industry to achieve HITRUST certification.
What is HITRUST? While HIPAA is an act that details standards for compliance, HITRUST is an organization that helps achieve those standards. The difference is that HIPAA is simply a set of regulations while HITRUST holds companies like TAS United to those regulations. This will assure that your practice is protected from liability associated with data breaches with your call center partner. Simply put…TAS United is the most secure provider in the industry.
We Deliver The Highest Quality, Answering Services with Superior Customer Support.
Office Phone: (806) 451-5906
Toll Free: (800) 310-8269
Email: info@tasunited.com
Adres: 1503 Avenue J
Lubbock, TX 79401
Office Phone: (787) 425-5010
Toll Free: (787) 425-5011
Email: info@tasunited.com
Adres: 580 Marginal Buchanan, Suite 210 Guaynabo PR 00969
Office Phone: (787) 425-5010
Toll Free: (787) 425-5011
Email: info@tasunited.com
Adres: 580 Marginal Buchanan, Suite 210 Guaynabo PR 00969
