Why Orthopedic Doctors Need 24-Hour Coverage (And How Partnering with a Medical Answering Service Will Help)

Bilingual Agents, Call Center, Medical, OrthopedicsLeave a comment

Overall, 24-hour coverage for orthopedic doctors is essential to ensure timely access to care for acute injuries, postoperative management, urgent consultations, and management of chronic conditions, ultimately improving patient outcomes and satisfaction. Partnering with an answering service can help orthopedic practices improve patient satisfaction, accessibility, and efficiency while maintaining a professional image and reducing the…

What’s the Difference Between HITRUST and HITECH?

Call Center, Call Center Certifications, HITRUST, PCILeave a comment

HITRUST and HITECH are frameworks related to healthcare information technology and security, but they serve different purposes. HITECH is short for “Health Information Technology for Economic and Clinical Health.” It is a federal law which was enacted in 2009 as part of the American Recovery and Reinvestment Act. The main focus is to promote the…

How Is AI Changing the Call Center Industry?

Artificial Intelligence, Call Center, InnovationLeave a comment

Artificial Intelligence is a topic of conversation across all types of businesses these days, but we are barely scratching the surface of understanding its impact. Most are approaching it with trepidation and fear that these tools might make our workforce obsolete. The answering service industry is one that could experience significant transformation due to advancements…

TAS United Achieves HITRUST Implemented, 1-year Certification to Manage Data Protection and Mitigate Cybersecurity Threats

Call Center, Call Center Certifications, HITRUST, PCILeave a comment

HITRUST Implemented, 1-year Certification validates TAS United LLC is committed to managing cybersecurity risk and protecting sensitive information. San Antonio, TX, January 25, 2024 – TAS United, LLC, a leading provider of medical call processing solutions, today announced their Amtelco and GoComm platforms and supporting infrastructure of the organization have earned certified status for information…