In an era marked by unpredictable crises—ranging from natural disasters and pandemics to cyberattacks and mass casualty events—hospitals face immense challenges in maintaining operational continuity and ensuring patient safety. One critical component of an effective disaster response plan is the establishment of a disaster recovery call center. This specialized facility serves as a lifeline during…
In today’s fast-paced business environment, efficiency is paramount. Companies of all sizes are constantly seeking ways to streamline operations and reduce overhead costs. One often-overlooked solution is the use of answering services. These services not only enhance customer communication but also significantly save time and money. Here’s how. 1. Cost-Effective Communication Hiring a full-time receptionist…
In today’s world, the need for accessible healthcare has never been more critical. With the unpredictability of health issues and emergencies, having 24-hour access to healthcare services can mean the difference between prompt treatment and serious complications. One effective way to enhance this accessibility is through the utilization of nurse triage partners, who serve as…
For the third year in a row, TAS United took home the gold in the annual NAEO Steptember Challenge! Through a combination of skill, dedication, perseverance, and Pokémon Go (yes, really), TAS United came out on top in the NAEO steps challenge, held each year in the month of September. TAS United employees, Joyce Pride,…
In today’s fast-paced world, customers expect services and support at their convenience, which often means 24 hours a day, seven days a week. Whether you’re running a healthcare service, a retail store, or an online platform, being accessible around the clock can set you apart from the competition and significantly enhance customer satisfaction. Here are…
Answering services have evolved in many ways over the years. From literally writing down messages on pieces of paper to faxes and pagers to AI technology. In modern times, it’s important to partner with a solution that provides omnichannel support for all communications throughout your organization. Here’s why: 1. Multi-Channel Support An answering service can…
Back-to-back….to-back? TAS United will look to defend its championship in the annual NAEO steps challenge for the second straight year. The company dominated the competition in 2022 and 2023 and is hoping to continue the streak in 2024. The annual “Steptember Challenge” is a fun, friendly competition among call center members of NAEO to encourage…
The weather is starting to cool off (in some places), the smell of pumpkin spice is in the air, and spooky decorations are already going up around the neighborhood. That’s right, the holidays are fast approaching! Businesses are bracing themselves for the annual surge in customer activity around the holidays. From increased inquiries to higher…
Why Working for a Call Center is a Great Opportunity for Former Registered Nurses Transitioning from a Physician’s Office The Covid pandemic had a drastic impact on the nursing profession. As of recent estimates, it’s believed that around 100,000 to 200,000 nurses in the United States alone have left the profession since the start of…
The logistics industry has dealt with a wide range of changes since 2020. Many are looking new ways to improve efficiency while also cutting organizational costs. Utilizing a third-party call center is one of the biggest ways to accomplish this goal. More logistics companies are turning to third-party call centers for support due to a…
