The Importance of Disaster Recovery Call Centers in Hospitals

Call Center, HITRUST, Hospital, Nurse TriageLeave a comment

In an era marked by unpredictable crises—ranging from natural disasters and pandemics to cyberattacks and mass casualty events—hospitals face immense challenges in maintaining operational continuity and ensuring patient safety. One critical component of an effective disaster response plan is the establishment of a disaster recovery call center. This specialized facility serves as a lifeline during…

From Emergency to Efficiency: The Impact of Answering Services on a Hospital’s Success

Call Center, HITRUST, HospitalLeave a comment

Hospital systems typically staff an in-house telephone operations team to field calls for each location. But that doesn’t mean that a third-party answering service is unnecessary. In fact, it’s vital to have a back-up in place if call traffic surges, or worse: an outage occurs. Hiring an answering service can play a crucial role in…