Why Working for a Call Center is a Great Opportunity for Former Registered Nurses Transitioning from a Physician’s Office The Covid pandemic had a drastic impact on the nursing profession. As of recent estimates, it’s believed that around 100,000 to 200,000 nurses in the United States alone have left the profession since the start of…
Why Partnering with a Local Answering Service Is Less Important in Modern Times For businesses and medical practices, it was once a convenience, and sometimes a requirement, to shop only local call center partners. However, in today’s interconnected and technologically advanced world, the significance of partnering with a local answering service has diminished compared to…
Hospital systems typically staff an in-house telephone operations team to field calls for each location. But that doesn’t mean that a third-party answering service is unnecessary. In fact, it’s vital to have a back-up in place if call traffic surges, or worse: an outage occurs. Hiring an answering service can play a crucial role in…
With the addition of “Nurse on Demand,” TAS United has made a tremendous impact on patient care in 2024. “After we achieved HITRUST certification, our hospital accounts were asking us for an even higher level of service for their patients,” said TAS United president, Kevin Ryan. “Nurse on Demand will allow hospitals and small practices…
Often Just Considered an After-Hours Partner, Medical Answering Services Offer Wonderful Solutions to Your Daytime Operations Medical answering services can provide a range of benefits for your family practice even during regular office hours. Here’s how they can help: Increased Efficiency and Productivity: Enhanced Patient Experience: Additional Services: Choosing a Medical Answering Service: By partnering…
One of the most common questions we receive is, “how do you train your agents?” The answer is, “it’s complicated.” There’s a lot that goes into training agents for new accounts, and most of it has to do with the demands of the client. Call center agent training is a multi-faceted process designed to equip…
Nurse triage is having a significant impact on the medical industry due to its role in reducing emergency room visits and hospitalizations. It also reduces nurse fatigue and provides a cost-effective solution to patient care after hours. Here are some other ways why hospitals and medical practices are turning to nurse triage: It’s important to…
DME companies deal with a wide range of customers, from individuals needing home medical equipment to healthcare providers requiring bulk orders. An efficient communication system is vital to address customer inquiries, process orders, and manage emergencies. Answering services have emerged as a critical component in achieving these objectives, significantly enhancing the operational efficiency and customer…
Home Health is one of the most unique industries in medicine. Physical therapists, speech therapists, and nurses are constantly out of the office and in the field, visiting the homes of patients throughout the day, and on-call during the evenings. With so many employees coming and going, seamless communication is paramount. This is where the…
In the complex landscape of healthcare, where every decision can have profound implications for patient well-being, partnering with a nurse triage service stands as a beacon of assurance and efficiency. With the ability to swiftly and accurately assess patients’ needs, nurse triage programs offer a crucial bridge between individuals seeking medical guidance and the appropriate…
