The HVAC and plumbing industries are among the most highly competitive in the world. When a homeowner’s AC goes out in the middle of the night during the summer, or a pipe bursts in the dead of winter, they want to talk to a living, breathing person right away. If nobody answers the call, they…
Home Health is one of the most unique industries in medicine. Physical therapists, speech therapists, and nurses are constantly out of the office and in the field, visiting the homes of patients throughout the day, and on-call during the evenings. With so many employees coming and going, seamless communication is paramount. This is where the…
In the complex landscape of healthcare, where every decision can have profound implications for patient well-being, partnering with a nurse triage service stands as a beacon of assurance and efficiency. With the ability to swiftly and accurately assess patients’ needs, nurse triage programs offer a crucial bridge between individuals seeking medical guidance and the appropriate…
It’s 3:00 in the morning and your phone is ringing. The call is from a tenant who needs to tell you that a light bulb is out in their apartment. It’s the third call you’ve received like this tonight. The first one was from someone asking when the office would be open the next morning…
Outsourcing can be a scary endeavor for a business owner. But sometimes, to fit all company expenses into your budget, it’s necessary to offload some responsibilities to others. Utilizing an answering service can be a lifesaver for businesses looking to trim costs without sacrificing customer service quality. The biggest impact, by far, will be to…
In February 2024, Change healthcare was hit with a massive cyberattack in which 6 terabytes worth of data were stolen. This data included social security numbers and private patient healthcare information. Not only did this attack steal innocent patients’ private information, but it also affected payments to pharmacies and hospitals. The breech resulted in a…
What advantages will your business experience by hiring an answering service instead of an in-house receptionist? The Covid-19 pandemic shifted the way many businesses operate. From remote work, to digitalization, to a more robust focus on employee well-being, “business as usual” looks much different after the global pandemic. One adjustment that many companies have made…
How Hiring an Answering Service Could Revolutionize Your OBGYN Practice We’ve all seen the scenario in movies and TV shows: A woman goes into labor at the most inopportune time. In the middle of a wedding. In the back of a cab. In an elevator during an earthquake (Saved by the Bell, anyone?). Reality is…
How call centers play a vital role in supporting alcohol and drug treatment facilities: Call centers can serve as the first point of contact for individuals seeking information about alcohol and drug treatment programs. They can provide basic information about services offered, treatment options available, and how to begin the admission process. Here are other…
In the world of pediatric medicine, the need for round-the-clock support is paramount. Children’s health can be unpredictable, and emergencies often arise outside of regular office hours. In these critical moments, having access to timely medical assistance can make all the difference in ensuring the well-being of young patients. This is where a dedicated call…