Outsourcing can be a scary endeavor for a business owner. But sometimes, to fit all company expenses into your budget, it’s necessary to offload some responsibilities to others. Utilizing an answering service can be a lifesaver for businesses looking to trim costs without sacrificing customer service quality. The biggest impact, by far, will be to…
In February 2024, Change healthcare was hit with a massive cyberattack in which 6 terabytes worth of data were stolen. This data included social security numbers and private patient healthcare information. Not only did this attack steal innocent patients’ private information, but it also affected payments to pharmacies and hospitals. The breech resulted in a…
What advantages will your business experience by hiring an answering service instead of an in-house receptionist? The Covid-19 pandemic shifted the way many businesses operate. From remote work, to digitalization, to a more robust focus on employee well-being, “business as usual” looks much different after the global pandemic. One adjustment that many companies have made…
How Hiring an Answering Service Could Revolutionize Your OBGYN Practice We’ve all seen the scenario in movies and TV shows: A woman goes into labor at the most inopportune time. In the middle of a wedding. In the back of a cab. In an elevator during an earthquake (Saved by the Bell, anyone?). Reality is…
How call centers play a vital role in supporting alcohol and drug treatment facilities: Call centers can serve as the first point of contact for individuals seeking information about alcohol and drug treatment programs. They can provide basic information about services offered, treatment options available, and how to begin the admission process. Here are other…
In the world of pediatric medicine, the need for round-the-clock support is paramount. Children’s health can be unpredictable, and emergencies often arise outside of regular office hours. In these critical moments, having access to timely medical assistance can make all the difference in ensuring the well-being of young patients. This is where a dedicated call…
Exploring the diverse billing methods of call center services So, you’ve made the decision to partner with an answering service. You will now enjoy time away from managing your business to spend with your family and get a little sleep in the evenings and weekends. But when the bill comes, how will you be charged…
In the field of cardiology, emergencies can strike at any moment, often demanding immediate attention and expertise. In such critical situations, the support of a 24-hour, HITRUST certified call center becomes not just beneficial, but essential. Let’s delve into how these round-the-clock support systems play a vital role in assisting cardiologists and ultimately benefitting patients.…
How an answering service is able to deliver a message to the client as quickly as possible. Taking and delivering a message is at the core of the call center’s responsibility. It’s 101; the most basic function of an answering service. And though there have been many advancements in what a call center is capable…
Overall, 24-hour coverage for orthopedic doctors is essential to ensure timely access to care for acute injuries, postoperative management, urgent consultations, and management of chronic conditions, ultimately improving patient outcomes and satisfaction. Partnering with an answering service can help orthopedic practices improve patient satisfaction, accessibility, and efficiency while maintaining a professional image and reducing the…
