Technology has fundamentally reshaped how businesses operate and compete. The call center industry is also seeing a boom in new technologies aimed at improving the customer experience and agent efficiency. Here are some of the hottest trends: These are just a few of the exciting trends shaping the future of call centers. By embracing new…
Artificial Intelligence is a topic of conversation across all types of businesses these days, but we are barely scratching the surface of understanding its impact. Most are approaching it with trepidation and fear that these tools might make our workforce obsolete. The answering service industry is one that could experience significant transformation due to advancements…
San Antonio, TX: Call center industry leader, TAS United, has announced that it is finalizing the process of earning HITRUST certification in 2024. HITRUST stands for the Health Information Trust Alliance and is the leading information security framework for the healthcare industry. The HITRUST common security framework (CSF) is considered the “gold standard” of healthcare…