In the high-stakes world of treatment and recovery, every moment counts. For facilities dedicated to providing urgent and life-saving care, the impact of missed calls after hours can be far more significant than it might initially appear. In addition to the potential cost of life, these missed calls represent a hidden financial drain that can…
In the ever-changing world of healthcare, nurse triage telephone agents stand at the forefront of modern medicine, playing a pivotal role in ensuring efficient, effective, and empathetic patient care. Their contributions have become increasingly indispensable as healthcare systems adapt to the complexities of a rapidly evolving medical landscape. These professionals not only bridge the gap…
Why Partnering with a Local Answering Service Is Less Important in Modern Times For businesses and medical practices, it was once a convenience, and sometimes a requirement, to shop only local call center partners. However, in today’s interconnected and technologically advanced world, the significance of partnering with a local answering service has diminished compared to…
Hospital systems typically staff an in-house telephone operations team to field calls for each location. But that doesn’t mean that a third-party answering service is unnecessary. In fact, it’s vital to have a back-up in place if call traffic surges, or worse: an outage occurs. Hiring an answering service can play a crucial role in…
After comparing the benefits you value most, like security certifications, customer support, bilingual agent access, etc., you have your list of potential call center partners whittled down to two or three choices. One is offering a much lower cost than the others, so you choose to partner with them. Makes sense, right? But when you…
With the addition of “Nurse on Demand,” TAS United has made a tremendous impact on patient care in 2024. “After we achieved HITRUST certification, our hospital accounts were asking us for an even higher level of service for their patients,” said TAS United president, Kevin Ryan. “Nurse on Demand will allow hospitals and small practices…
Often Just Considered an After-Hours Partner, Medical Answering Services Offer Wonderful Solutions to Your Daytime Operations Medical answering services can provide a range of benefits for your family practice even during regular office hours. Here’s how they can help: Increased Efficiency and Productivity: Enhanced Patient Experience: Additional Services: Choosing a Medical Answering Service: By partnering…
The Annual Event with the Lubbock Salvation Army Feeds an Estimated 150 People Because of the unique nature of TAS United’s 24/7/365 model, the busiest days for the business are holidays. It requires extra help to meet the demand of our call traffic. Our employees are dedicated to the job and are incentivized to work…
One of the most common questions we receive is, “how do you train your agents?” The answer is, “it’s complicated.” There’s a lot that goes into training agents for new accounts, and most of it has to do with the demands of the client. Call center agent training is a multi-faceted process designed to equip…
Technology has fundamentally reshaped how businesses operate and compete. The call center industry is also seeing a boom in new technologies aimed at improving the customer experience and agent efficiency. Here are some of the hottest trends: These are just a few of the exciting trends shaping the future of call centers. By embracing new…
